Here I am at the Info Desk again. I helped a woman (mother?) find the 3rd & 4th novels of the Artemis Fowl series - the books don't feature a number on the cover, and our online catalog doesn't tell you. There are tricks - like sorting search results by publication date - #3 in a series is never published before #2, right?
I haven't had many live people asking for help. And most of the phone calls make me feel like a receptionist - "Let me transfer you to her office."
A preteen girl wanted the Dear America series. A friend had recommended them. I found the series in the catalog, then set her up at a catalog terminal so she could scroll down the list until she found one she liked. She found two. Neither was on the shelf. One was checked out. The other? Who knows. While we were looking for the Dear America books the girl started spinning a rack of paperbacks and said she was okay with not finding the Dear America books as she was finding other things of interest.
I don't do the children's paperbacks. I will help with the processing of them - entering the titles into the system, slapping on a barcode, whatever. But I don't choose any. So if there's great stuff there I can't take the credit.