"You're looking google-eyed at me." He's not saying that like he's insulted, which is good. I guess I'm wearing my thinking face. He's telling me he needs to learn how to look things up using our online catalog. We've been trying to figure out whether the library owns a couple different documentaries. Both are biographical and we do find VHS copies of documentaries on the two men (he's been hoping for DVD). I take the gentleman to the shelf and we see one of the videos. He still isn't sure it's the one he has in mind but, "I'll take it home and find out," he says.
There's a card file on the Info Desk. I'm glancing through it. The first card is "Abusive Patron". Hm. We seem to have access to the "AT&T Language Line" for when a non-English language speaker shows up. How helpful!
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