Tuesday, June 15, 2004

Info Desk Blogging

Lovely warm day here in Berkeley.

An older couple, having looked through a shelf of books on kitchen remodeling, comes to the desk and asks if I could figure out whether we still have a book the woman checked out a few years ago that featured some sort of "European cabinets." She gestures, "The doors are flush." The library catalog's descriptions of the contents of the books is not so thorough. After doing some catalog searches and finding out more or less what they already know, I send them upstairs to the Reference Desk. "The librarians have been here a long time," I say. "Maybe one will remember the very book you are looking for."

Next question. Hours for the Friends bookstore? Why does my card not work? Phone rings, no one there. Man walking in the door waves his arms, "Now I just need a TV!" (Referring to the racks of videos?) A map to the different library branches? Card stolen, yes, you can have the Circulation Desk cancel it. Put some books on hold? yes, pick them up at the Circ Desk. Which "Beatles Anthology" videotape covers their Magical Mystery Tour? We can send the videotape "Lady Day" to South Branch. Yes, I can show you how to look up your library account.

The parking garage next door is being torn down to make room for an apartment complex called, "The Library Gardens." Sadly, the construction will block our Western views, including the lovely view from the 5th floor Art & Music, no more sunsets with the Golden Gate Bridge. On the bright side we'll get unobstructed views of people's kitchens and bedrooms.

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